Terms and Conditions

Effective Date: 21/04/2026

These Terms and Conditions govern your use of the Herne Bay Cellars website and the purchase of products and services from us.

About Us

This website is owned and operated by Liquid Delights Limited trading as Herne Bay Cellars.

If you wish to contact us:

Phone: 027 302 0552
Business Hours: Monday – Sunday, 10:00am – 9:00pm
Website: https://hernebaycellars.co.nz/
Email: manager@hernebaycellars.co.nz

If you contact us outside business hours, please do so via email and we will respond as soon as reasonably possible.

These Terms and Conditions address the following:

1. Content
2. Ordering Goods and Services
3. Refusing or Cancelling Orders
4. Payment Options
5. Pricing
6. Website and Credit Card Security
7. Delivery and Delivery Charges
8. Purchase Terms
9. Shipping, Returns and Refunds
10. Accessing Our Service
11. Disclaimer
12. Intellectual Property
13. Links
14. Privacy Policy
15. Jurisdiction
16. Changes to These Terms
17. Discount Codes

1. Content

While we endeavour to ensure that all information on this website is accurate and up to date, errors and omissions may occur.

To the fullest extent permitted by New Zealand law, Herne Bay Cellars accepts no liability, whether direct, indirect, incidental, consequential or otherwise, arising from any advice, opinion, information, representation, statement or omission contained on this website.

You are solely responsible for any actions you take in reliance upon information contained on, or accessed through, this website.

We reserve the right to modify, update or remove content from this website at any time without notice.

To the extent permitted by law, we make no warranties regarding the merchantability, fitness for purpose, accuracy, availability or freedom from viruses or other harmful components of this website or any linked website.

2. Ordering Goods and Services

When you place an order through our website, you are making an offer to purchase goods or services from us.

Orders are placed by adding products to your shopping cart and completing our checkout process. This process includes:

• Providing delivery and contact details;
• Entering payment information;
• Reviewing your order; and
• Submitting your order.

Once your order has been submitted, you will receive an order confirmation email. Acceptance of your order occurs when we send confirmation that your order has been accepted.

We reserve the right to limit the quantity of any item purchased in a single transaction.

Payment will be processed when your order is accepted.

3. Refusing or Cancelling Orders

We reserve the right to refuse or cancel any order, including after acceptance, where:

• Products are unavailable;
• We reasonably suspect fraudulent activity;
• There is an error in product pricing or description;
• A technical issue affects order processing; or
• We otherwise determine, in our sole discretion, that the order should not proceed.

If payment has already been processed for a cancelled order, we will provide an appropriate refund.

4. Payment Options

We currently accept the following payment methods:

• Visa
• Mastercard

We may change available payment methods at any time without notice.

5. Pricing

All prices displayed on our website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable.

We reserve the right to change prices at any time without notice.

Prices displayed at the time an order is accepted will apply to that order.

6. Website and Credit Card Security

We are committed to providing a secure online shopping experience.

All payments made through our website are processed using Secure Socket Layer (SSL) encryption technology to protect sensitive information.

You are responsible for maintaining the security of your account and devices. We recommend logging out after each session, particularly when using a shared or public computer.

For security and legal compliance purposes, we may require proof of identity before processing or delivering certain orders. Acceptable identification may include:

• New Zealand Driver Licence,
• Passport.
• Hospitality New Zealand 18+ Card or Kiwi Access Card.
  

7. Delivery and Delivery Charges

We currently deliver only to addresses within New Zealand.

Ownership and risk in products pass to the recipient upon successful delivery by the courier company.

If products are lost or damaged during transit, you must notify us within seven (7) business days by emailing manager@hernebaycellars.co.nz.

Upon confirmation from the courier company that delivery was unsuccessful or the goods were damaged in transit, we will offer either:

• A replacement product; or
• A full refund.

Delivery charges, where applicable, will be displayed during checkout.

8. Purchase Terms

By purchasing products from our website, you acknowledge and agree that:

Alcohol Purchases

Where your order includes alcohol:

a) You are legally entitled to purchase alcohol under New Zealand law;

b) You can provide valid proof of age and identity upon request before or at delivery, including a New Zealand Driver Licence, Passport or Hospitality New Zealand 18+ Card or Kiwi Access Card.

c) Alcohol must not be purchased on behalf of a person who is under the legal purchase age.

General Terms

You further acknowledge that:

d) All information provided by you is accurate and complete;

e) We may refuse any order at our sole discretion;

f) We may disclose information to your bank, card issuer, payment provider, or debt recovery agency where reasonably necessary;

g) We may impose account limits, purchase restrictions or credit limits at our discretion.

9. Shipping, Returns and Refunds

Please refer to our separate Shipping, Returns and Refunds Policy for full details regarding:

• Shipping timeframes;
• Damaged goods;
• Returns eligibility;
• Refund procedures; and
• Consumer Guarantees Act rights.

Nothing in these Terms excludes or limits any rights available to consumers under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.

10. Accessing Our Service

You may access our website only through standard web browsers and lawful means.

You agree not to:

• Access or attempt to access our servers directly;
• Interfere with website operations;
• Introduce malicious code or harmful software;
• Modify website content;
• Use automated systems to extract data without our permission; or
• Use the website for unlawful or inappropriate purposes.

We reserve the right to suspend or terminate access where these Terms are breached.

11. Disclaimer

This website is provided for informational and commercial purposes.

While we endeavour to ensure accuracy, we do not guarantee that all information is complete, current or error-free.

To the fullest extent permitted by law, Herne Bay Cellars shall not be liable for any loss, damage, cost or expense arising directly or indirectly from:

• Reliance on website content;
• Website interruptions;
• Website errors;
• Viruses or harmful software; or
• The use or inability to use this website.

Your use of this website is at your own risk.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, software, designs and other materials, is owned by or licensed to Herne Bay Cellars and is protected by copyright and intellectual property laws.

You may use this website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, publish or commercially exploit any content without our prior written consent.

13. Links

This website may contain links to third-party websites.

These links are provided solely for convenience. We do not endorse, control, monitor or accept responsibility for the content, availability, products, services or privacy practices of third-party websites.

If you wish to link to our website, please obtain our prior written permission by contacting manager@hernebaycellars.co.nz.

14. Privacy Policy

We are committed to protecting your privacy and handling personal information in accordance with applicable privacy laws.

Our collection, use and disclosure of personal information is governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

15. Jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of New Zealand.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of New Zealand.

16. Changes to These Terms

We reserve the right to amend, modify or update these Terms and Conditions at any time.

Changes will take effect upon publication on our website unless otherwise stated.

The Terms in effect at the time an order is placed will apply to that order.

17. Discount Codes

Promotional discount codes:

• Cannot be combined with other promotions, discounts or offers unless expressly stated;
• Cannot be applied to products already discounted unless expressly stated;
• Must be used in accordance with any promotional conditions accompanying the code.

Where a discount code is applied contrary to these Terms, we reserve the right to cancel the affected order or adjust pricing before processing.

Discount codes have no cash value and are non-transferable unless otherwise specified.

18. Age Verification and Responsible Sale of Alcohol

Herne Bay Cellars is committed to complying with the Sale and Supply of Alcohol Act 2012 and promoting the responsible sale and consumption of alcohol.

By placing an order for alcohol through our website, you confirm that:

• You are at least 18 years of age;
• You are legally entitled to purchase alcohol in New Zealand;
• The information you provide is accurate and complete; and
• The alcohol is not being purchased on behalf of a person under the legal purchase age.

We reserve the right to verify the age and identity of any customer before accepting, processing or delivering an order. Acceptable forms of identification include:

• New Zealand Driver Licence;
• Passport; or
• Hospitality New Zealand 18+ Card or Kiwi Access Card.

Alcohol deliveries may only be accepted by the purchaser or another person who is at least 18 years of age and who can provide valid identification upon request.

Our courier drivers and delivery agents are authorised to request identification and may refuse delivery where:

• Acceptable identification cannot be produced;
• The recipient appears to be under 25 years of age and cannot verify their age;
• The recipient appears intoxicated; or
• Delivery would otherwise breach applicable alcohol laws or licence conditions.

Where delivery is refused for any of the reasons above, the order may be cancelled and additional delivery charges may apply. Refunds for undelivered alcohol orders will be assessed at our discretion and in accordance with applicable law.

We reserve the right to refuse any order that we reasonably believe may breach the Sale and Supply of Alcohol Act 2012 or any other applicable law.

Thank you